FAQs

How do I order?

There are 4 different methods you can use;

How can I pay?

There are 5 different methods you can use;

  • Order and pay online

  • Pay by cheque (Payable to Trestle Theatre Company LTD)

  • Pay via BACS

  • Pay over the phone via credit/debit card.

  • We accept official purchase orders from Schools and organisations.

I’ve placed my order, when will I receive my goods?

Your goods will be delivered 2 - 4 weeks after the date of payment/official purchase order has been received.

Is there any way I can get the goods by a specific date?

We do offer an express service for our Basic and Intermediate Mask sets, at a cost of £30 + VAT which covers the cost for someone to specifically work on your masks and ensure a quicker delivery for a specified date. To organise this (with specific dates) please contact us by either phone or email. Unfortunately our express service is not currently available for our Advanced or Half Mask sets.

I need an invoice, how do I get one?

After we have received your order, we will send you a pro-forma invoice. Once we have received payment we will proceed to sending an invoice confirming payment.

If you have paid over the phone via card, we will attach a receipt to the invoice along with the goods in your box.

How are the masks made?

To watch a video of how our Masks are made, click here

All masks are individually hand made here at Trestle Arts Base, St Albans.

What are the masks made from?

The masks are made from High Impact Polystyrene Sheets (HIPS) which is a lightweight and durable plastic.

What are the shipping costs?

The shipping cost for;

  • Main Island/Off shore UK is £10 + VAT

All International costs vary and will need to be quoted for on an individual basis. For a quote please contact us at masks@trestle.org.uk

How can I book additional training?

More Information about our CPD and professional training opportunities can be found here.

I have a problem with my masks, what should I do?

Please contact us by phone on 01727 850950 or using the form below.