Trestle Arts Base FAQs

Box Office

Trestle Arts Base
Russet Drive, St Albans, Herts AL4 0JQ
+44 (0)1727 850950
Book online

Box Office
Mon – Fri 9.30 am-5.00 pm | The Box Office is also open one hour prior to evening and weekend performances.

Booking Tickets
Tickets for performances, classes and events at Trestle Arts Base can be purchased from the Box Office by phone or online through our website or via Ticket Source. All major credit cards are accepted.

Please note that tickets purchased by phone are subject to a booking fee (per transaction).

Tickets purchased via our online ticket provider are also subject to booking fees, for full terms and conditions of ticket sales via Ticket Source click here.

PWYD
Certain Trestle Arts Base dance and theatre performances may be priced on a Pay What You Decide basis, which means you don’t have to pay until after you have seen a show!

We want to encourage more people to come and see shows at Trestle Arts Base, more often. Pay What You Decide not only allows you to pay what you can afford, rather than a fixed ticket price but also removes the financial risk of buying a ticket for a show in advance without knowing whether you are going to enjoy it or not.  Tickets will be available to book in advance as usual, but there is no obligation for you to pay until after you have seen the show. You can then decide on a price which you think is suitable based on your experience, which means if you haven’t enjoyed it at all, you don’t have to pay anything.
All money collected will help Trestle Arts Base continue to programme high-quality new work, and we, therefore, hope you will give generously.  Please ensure you have arrived and collected your tickets 15 minutes before the show starts in order to secure your seats. At the end of the show, you can decide what to pay, either by cash at the door or by card at the Box Office.

Refunds
Tickets cannot be refunded unless an event is cancelled. Tickets returned to the Box Office may be accepted for resale if an event is sold out.

Ticket Discounts
Concessions are available to those in full-time education, senior citizens, registered unemployed and people with disabilities. Essential companions for disabled customers receive one free ticket per booking. Proof of entitlement may be required. A family ticket consists of two adults and two children. Group discounts are available for most performances. Concessions and discounts are subject to the terms and conditions of each performance.

You can read our previous operational posts regarding COVID19 here