Box Office: +44 (0)1727 850950

FAQs

How do I order?

There are 4 different methods you can use;

  • Order online
  • Email your order to masks (masks@trestle.org.uk) using this order form
  • Print the order form and send it to us
  • Phone us directly on 01727 738410

How can I pay?

There are 4 different methods you can use;

  • Order and pay online
  • Pay by cheque (Payable to Trestle Theatre Company LTD)
  • Pay via BACS
  • Pay over the phone via credit/debit card.

I’ve placed my order, when will I receive my goods?

Your goods will be delivered a maximum of 2 weeks after finalisation of  your order.

Is there any way I can get the goods by a specific date?

We do offer an express service for our Basic and Intermediate mast sets, at a cost of £30 + VAT which covers the cost for someone to specifically work on your masks and ensure a quicker delivery for a specified date. To organise this (with specific dates) please contact us by either phone or email. Unfortunately our express service is not currently available for our Advanced or Half Mask sets.

I need an invoice, how do I get one?

After we have received your order, we will send you a pro-forma invoice. Once we have received payment we will proceed to sending an invoice confirming payment.

If you have paid over the phone via card, we will attach a receipt to the invoice along with the goods in your box.

How are the masks made?

To watch a video of how our Mask are made, click here

All masks are individually hand made here at Trestle Arts Base, St Albans.

What are the masks made from?

The masks are made from High Impact Polystyrene Sheets (HIPS) which is a lightweight and durable plastic.

What are the shipping costs?

The shipping cost for;

  • Main Island UK is £10 + VAT
  • Off shore UK is £45 + VAT

All International costs vary and will need to be quoted for on an individual basis. For a quote please contact us at masks@trestle.org.uk

How can I book a workshop?

Information on all our Workshops and course are available here.

I have a problem with my masks, what should I do?

Please contact us either by email at masks@trestle.org.uk or by phone on 01727 850950